Store Policy

Orders are shipped Monday-Friday. Please allow 1-3 days for processing before your order is shipped.
Due to the nature of the item and for sanitary purposes there are no refunds or exchanges.  In the unlikely event you receive a damaged item, we will gladly replace it within 30 days of the date of purchase.


For damaged item(s), please include your order # and return to our offices at:
ALX Beauty Lab
PO Box 301919
Boston, MA 02130

For all other questions or inquires, please contact us at


If you have received the wrong item/s or missing item/s please contact us at with name, order number, as well as a screenshot of your order summary along with proof of what items were missing or incorrect. We will evaluate and correct the issue.